The function is one thing, the fee is another.
The delivery order — ordino in Turkish practice — is the release instruction issued on import so that a container can be collected from the agent. The confusion comes from this: its function and its fee are separate matters. Confirming to whom the goods are to be released is an operational necessity; by contrast, the legal basis for charging it as a separate fee has long been disputed in Turkey and has been taken to the courts.
The legal assessment below rests on trade sources; the primary texts of the court decisions could not be verified in this work. Case and decision numbers were not accessible. This page does not tell you what to do — it shows that the position is disputed and what the sources are. If you are considering disputing your invoice, consult your customs broker and legal adviser.
What the delivery order does in operations
On an import shipment the container arrives at the port, but nobody can simply pick it up and leave. The carrier or its agent has to tell the terminal to whom the goods are to be delivered. In practice the document that does this is called the delivery order — ordino, or under the newer Turkish name, the cargo delivery instruction form.
The sequence is:
- The carrier gives release — against the bill of lading or by telex release.
- The agent issues the delivery order; the terminal now knows to whom to hand the goods.
- Customs formalities are completed.
- The container leaves the gate — and the demurrage clock stops, detention starts.
So the delivery order is not the release itself but the release passed on to the terminal. Having obtained a telex release is not, on its own, enough to get the container out of the gate.
Why the legal position is disputed
The core of the dispute rests on a simple finding: neither the Turkish Commercial Code nor the Customs Law No. 4458 provides for a document called "ordino" or "cargo delivery instruction form". The document is not a requirement of legislation but an established trade practice.
According to trade sources, the process ran as follows:
- The Directorate General of Customs issued an opinion that the practice was contrary to customs legislation, on the ground that neither the Commercial Code nor Law No. 4458 contains a provision on this document.
- Proceedings were brought against the administrative letter on the delivery of goods arriving by sea and against the circular on the fee tariff.
- Trade sources report that the Plenary Session of the Administrative Law Chambers of the Council of State annulled these instruments and that the cargo delivery instruction form practice was abolished. According to the same sources the decision was not limited to sea transport but also covered air and road.
This information appears consistently in more than one independent trade source — including a customs brokers' association publication, a customs brokerage firm's bulletin and a column in a national business newspaper. By contrast, the texts of the decisions themselves could not be accessed in this work; case and decision numbers could not be confirmed.
Separating the function from the fee
This is the page's most important distinction, and most disputes come from confusing the two.
- The function — not disputed
- The terminal has to be told to whom the goods are to be released. Whatever it is called, this is work that has to be done; without it the container does not leave.
- A separate fee — disputed
- The dispute is over the basis for charging a fee for this work that is separate from freight and the other items. If the document is not provided for in legislation, the basis for a tariff-based fee for that document is open to challenge as well.
The practical consequence: the inference "the delivery order has been abolished, so I can collect the container directly" is wrong. The delivery process itself continues. What changes is whether that process can be invoiced as a separate item.
If you see it on your invoice
The first thing to do is not to object but to gather information:
- Ask for a breakdown of the item. Which service it is for, which tariff it rests on, who is charging it — the agent, the terminal or the carrier.
- Check your contract. Was this item foreseen in your freight quote or contract of carriage, was it within the "all-in" scope.
- Check the delivery term. Whether the item is yours or the other party's depends on the delivery term — see the cost allocation table.
- Consult your broker. They are the ones who can assess the current judicial and administrative position for your own file.
A timing warning: if the objection process keeps the container at the terminal, the demurrage and storage cost can exceed the amount in dispute. Collecting the container first and arguing the item afterwards is usually cheaper — this is not legal advice but an operational observation.
When it goes wrong
Trying to collect the container because "the delivery order was abolished"
The delivery process itself continues; the terminal does not hand over a container without knowing to whom to release the goods. The subject of the dispute is not the document but the separate fee.
Do this: keep the process moving, argue the item separately.
The container waits at the terminal while the objection runs
The demurrage and storage clocks do not wait for an objection. Several times the disputed amount can accumulate.
The item is assumed to be "all-in" and is missing from the quote
A freight quote usually covers the carrier-side items; the delivery order arises on the agent's side and may not appear in the quote. The importer underestimates the total cost.
Do this: when taking a quote, ask separately "are the agent-side items included".
The wrong counterpart is chosen
The delivery order arises on the agent's side; writing to the terminal or the carrier gets nowhere and wastes time.
Frequently asked
Is the delivery order fee lawful?
We give no definitive answer to this on this page, because we could not access the primary texts of the court decisions.
What trade sources consistently report is this: the document is not provided for in legislation, the Directorate General of Customs took the view that the practice was contrary to customs legislation, and the administrative instruments were annulled by the courts.
What it means for your own file should be assessed by your customs broker and legal adviser. This page shows the sources; it does not draw the conclusion.
What is the difference between a delivery order and a bill of lading?
The bill of lading is a document of title that represents the goods and establishes the relationship between carrier and shipper. The delivery order is an instruction issued by the agent telling the terminal to whom the goods are to be released.
The sequence is: bill of lading (or telex release) → release → delivery order → collection of the container. One does not replace the other.
How much is the delivery order fee?
We give no figure on this page. The amount varies by agent, port and shipment, and we do not publish tariffs we cannot verify.
Ask for the basis of the amount on your invoice: which service it is for and by which tariff it was calculated.
Who issues the delivery order?
In practice the carrier's destination agent. On consolidated shipments and those routed through a forwarder the chain grows longer: the line's agent gives a delivery order to the forwarder, and the forwarder gives one to its own customer.
That is why, when there is a delay, you need to find which link of the chain it sits in.
Sources
- İstanbul Customs Brokers' Association — note on "delivery of the ordino" The professional body's statement on the matter · orgtr.org · accessed 1 Sep 2026
- UGM — "The Council of State did not let the ordino through" Report that the cargo delivery instruction form practice was abolished by court decision. No case or decision number is given. · ugm.com.tr · accessed 1 Sep 2026
- Dünya newspaper — "The Council of State did not let the ordino through" Column in a national business newspaper · dunya.com · accessed 1 Sep 2026
- Customs Law No. 4458 The text of the law contains no provision on an "ordino" or "cargo delivery instruction form" · mevzuat.gov.tr · accessed 1 Sep 2026
- Turkish Commercial Code (Law No. 6102) The text of the code contains no provision on this document · mevzuat.gov.tr · accessed 1 Sep 2026
This page is for information only, is not legal or customs advice and does not tell you what to do. The legal assessment above rests on trade sources; the primary texts of the court decisions could not be verified in this work, and case and decision numbers could not be confirmed. Judicial and administrative practice may change over time. If you are considering disputing your invoice, consult your customs broker and legal adviser, and allow for the demurrage and storage cost that may accrue while the objection is pending.
Change log
- Page published as the English counterpart of the Turkish page of 1 Sep 2026. The legal section was written on the consistent reports of three independent trade sources, stating expressly that the primary decision texts could not be accessed. The page will be updated if decision numbers can be confirmed.